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Please note as of Monday 30th March 2020 we will be closed at lunch time between 1pm - 2pm every day.


CORONAVIRUS ADVICE

If you are concerned that you may have Coronavirus or may have come into contact with someone who has, the NHS 111 online service has created useful pages to provide you with information.

For general information please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ 

If you are concerned you may be affected (have a cough, cold, fever or difficulty breathing) please go to https://111.nhs.uk/service/covid-19 for advice.

To protect yourself and others, DO NOT go to a GP, pharmacy or hospital. 

This information is correct as of Friday 13th March 2020.


Feeling anxious or worried about the Coronavirus? Your mental health is important. Here is a link to

Suffolk Mind.

Red wale


Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults

What is social distancing?

Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).

Please click here for more information.

Download here covid-19 for Request for medical certification from absence of work related to the Covid-19 pandemic. This form is to be completed to pass onto their employer. 


For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

APPOINTMENTS:

All appointments to be over the telephone whenever possible. You can use our automated phone system (option 1) to cancel any upcoming appointments.

The following appointment types have been suspended with immediate effect (those already booked will be contacted):

  • Travel vaccinations
  • Ear syringing
  • Long term condition reviews (medication will still be issued).  Your review may still take place over the phone if required
  • Smoking cessation
  • New patient check

MEDICATION:

All medication will be issued on an electronic prescription (sent straight to your pharmacy) - if you haven't nominated a pharmacy, please update this on your online record or call reception.


NHS 111 online coronavirus service

NHS 111 online coronavirus
(scan with your phone camera)

OFFICIAL GOVERNMENT GUIDANCE - CORONAVIRUS

IF YOU DEVELOP A HIGH TEMPERATURE OR NEW CONTINUOUS COUGH YOU MIGHT HAVE CORONAVIRUS.

 X PLEASE DO NOT BOOK AN APPOINTMENT.
 X PLEASE DO NOT COME TO SURGERY
 >
PLEASE STAY AT HOME FOR 7 DAYS..

 !you CANNOT COPE with your symptoms at home or,
 !GETS WORSE or,
 !If your symptoms DO NOT GET BETTER after 7 days
 >then USE THE 111 CORONAVIRUS SERVICE  OR RING 111  if you cannot get help online (be prepared for a long wait).

 Do not attend the surgery - this is to protect yourself and others.

 

Information courtesy of Ivy Grove Surgery

Please click here for information regarding Coronavirus and requests for Doctor's Notes (Med 3)


Please self-isolate to prevent potential spread

  •  Stay at home
  •  If you live alone, stay home for 7 days from when your symptoms started
  •  If you live with other people, keep everyone at home for 14 days starting from the day when the first person's symptoms started
  •  If anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days.
  •  Keep 2 metres away from others in your household
  •  Sleep alone if possible
  •  If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay whilst you self-isolate
  •  Do not use public transport or taxis
  •  Do not go to work, school or public places; this includes going out for a walk!
  •  Do not present yourself to any GP surgery or hospital without seeking advice first
  •  Follow this advice even if your symptoms are mild and you feel all right (remember this is for the benefit of others as well as yourself)
  •  You do not need to contact 111 to tell them you are staying at home
  •  Use the 111 coronavirus service  if you develop symptoms or become unwell
  •  Ring 111  if no online access but be prepared for a wait as it is very busy
  •  Ring 999  if you become very poorly and inform them of your symptoms
  •  Ask friends, family or delivery services to carry out errands on your behalf
  •  Avoid having visitors at home but it is OK for friends, family or delivery drivers to drop off food at the door
  •  Ask friends or family to take children to school - if children are well and not been to an affected country, they are OK to go to school
  •  Follow all precautions to prevent spread of infection
  •  Follow official advice for self-isolation 

I have developed Viral symptoms of flu

  • if you have a fever or cough, then you should self-isolate as defined above. 
  • if you develop viral symptoms, you could have a viral illness like flu, a flu-like illness or coronavirus.
  • you do not automatically need to call or see a GP just because you have a viral illness.
  • there is no specific cure for viral illnesses like flu, or for coronavirus for that matter. Any treatment aims to relive symptoms only, which for a viral illness includes rest, paracetmal and plenty of fluids - please follow NHS Advice
  • follow advice if you are getting worse.
  • follow precautions to prevent spread of infection.
  • see why can't I come to the surgery?
  • Next time, please consider having a flu jab if you are eligible.

Can't you just check me out?

  • if you have a fever or a cough, then you should self isolate as defined above.
  • your GP cannot "check you" to tell you if it definitely is coronavirus or not and your GP does not have any access to testing.
  • given significant community spread of coronavirus, you might well have it if you develop the above symptoms. It is therefore very important that you self-isolate to prevent further spread of infection. This is to protect yourself and others. PLEASE DO NOT COME TO THE SURGERY.
  • there is no specific treatment for coronavirus, antibiotics do not help.
  • follow advice if you are getting worse.
  • Follow official advice for self-isolation.
  • Follow precautions to prevent spread of infection.
  • See why can't I came to the surgery?
  • Next time please consider having a flu jab if you are eligible.

 How do I treat my coronavirus infection?

  •  You should be following directions for self-isolating as described above.
  •  If you are a confirmed case of coronavirus, you might be transferred to and cared for in a specialist centre, or if your symptoms are mild, you might   be   advised to self-isolate at home, either by Public Health or 111.
  •  You may have fever, cough or breathlessness or general viral symptoms or only mild or even no symptoms.
  •  There is no specific cure for coronavirus. Any treatment aims to relieve symptoms only, which for a viral illness includes rest, paracetamol and plenty   of   fluids - please follow NHS advice .
  •  There is no vaccine yet available.
  •  Follow advice if you are getting worse.
  •  ring 111  if you develop symptoms or become unwell.
  •  Follow official advice for self-isolation .
  •  Follow precautions to prevent spread of infection.

I'm self-isolating but getting worse

 Use the 111 coronavirus service  (or ring 111  if no online access):

  • If you feel you cannot cope with your symptoms at home
  • If your condition gets worse
  • If your symptoms do not get better after 7 days

 Example of getting worse might be:

  • You become so short of breath that you cannot climb stairs
  • You cannot finish speaking a sentence
  • You have stopped doing all the things you usually do

 Ring 999  if you are very poorly, and inform them of your symptoms and that you are self-isolating.

Need more advice?

 Anybody can use the 111 coronavirus service  to find out what to do next. Please do not come to surgery.

 Follow official advice for self-isolation .

 Follow precautions to prevent spread of infection.

 See why I cannot come to the surgery below.


I'm self-isolating as advised, what happens at the end?


I'm not going to self-isolate, I feel fine

 If you have a fever or cough, then you should self-isolate as described above.

Whilst in yourself, you might feel not too bad, and wonder what the fuss is about, a significant proportion of those who get coronavirus will have severe disease and a good number will need intensive or critical care.

 It is therefore vital to self-isolate so that you do not spread infection to others in the community, some of whom may be vulnerable:

  • Your family, including grandparents
  • Your friends
  • Your work colleagues
  • The elderly
  • Pregnant women
  • Those with long-term medical conditions

 Self-isolation means exactly that, you must not leave your home. Please do not come to surgery.

Patients should be aware that under new emergency legislation  the Police have the power to detain people infected or possibly infected with coronavirus.

Need more advice?

 Anybody can use the 111 coronavirus service  to find out what to do next. Please do not come to surgery.

 Follow official advice for self-isolation .

 Follow precautions to prevent spread of infection.


I'm self-isolating so I need a sick note

  •  In a situation such as this, self-isolation would be advised officially by 111 or Public Health for contact with a confirmed case, or a suspected case, or   whilst awaiting results of a coronavirus test.
  •  By law, a doctor's fit note (sick note or MED 3) is not required for the first 7 days of sickness absence.
  •  After 7 days, a doctor's note may be required - it is actually for the employer to determine what evidence is required, if any, which may or may not be   a   doctor's note.
  •  The government strongly suggests that employers use their discretion around the need for medical evidence for a period of absence where an   employee is   advised to self-isolate in accordance with Public Health advice being issued by the government.
  •  This means that a doctor's note will not necessarily be required.
  •  Emergency legislation is being brought in to allow employees to claim statutory sick pay from the first day off work in order to help contain   coronavirus.
  •  Please note, if you are not following any official 111 or Public Health guidance to self-isolate, but you have made the decision yourself to do so, you   are  not entitled to a doctor's note at all in this situation.
  •  Check official guidance for employers and businesses  for more information.
  •  Follow official advice for self-isolation .
  •  Follow precautions to prevent spread of infection.

I need a GP letter because I've decided not to go on holiday now

  •  If you have changed your mind and decided not to go on holiday, you do not need a letter from the GP.
  •  Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public   Health  England, not letters from GPs. Professor Martin Marshall, chair of the Royal College of GPs
  •  Check official foreign travel advice regarding coronavirus  and official foreign travel advice by country .
  •  Check our forms and documents policy  where it states that we are happy to complete travel cancellation forms if we have been attending you for   medical conditions for which we have advised that you cancel or postpone your holiday. We will not write a letter for any other reason.
  •  Please do not book an appointment to request such a letter from us.

I'm well, but worried about coronavirus


Isn't it just the flu? Why the big fuss?

  •  Hmmm, where have you been these last few months?
  •  Coronavirus is definitely NOT just the flu. The key issue is that in a significant proportion of people affected, it causes severe illness, and these   patients  will   then require intensive care. There is then a risk that even advanced healthcare systems are overwhelmed by lots of very sick people all   at the same time.

 The following links might be useful:


I've had contact with a confirmed case


I've just come from an affected country


I've had contact with a possible case or a traveller


111 have told me to see you for assessment

There are repeated reports of 111 incorrectly advising patients with suspected coronavirus to see their GP for assessment for coronavirus.

  •  It is the responsibility of 111 to assess risk and advise on and arrange appropriate transfer for formal assessment as necessary. GPs are not to be   involved in any face-to-face assessment of suspected cases.
  •  Please ring 111  back and seek further clarification and guidance. Ask to speak to a senior clinical advisor. Please do not book an appointment,   please do not come to surgery
  •  Alternatively, you can use the 111 coronavirus service .
  •  If you continue to have difficulty, please contact the local PHE department: PHE East Midlands Health Protection Team - 0344 2254 524 option 1. Find   your local health protection team .
  •  See why I cant come to the surgery below.

111 have told me to ring you for testing

  •  There are repeated reports of 111 incorrectly advising patients with suspected coronavirus to ring their GP to arrange testing.
  •  It is the responsibility of 111 to liaise with Public Health England (PHE) directly to arrange testing.
  •  GPs are not involved in testing of suspected cases, and we have no access to results of coronavirus testing - please do not ring us for results.
  •  Please ring 111  back and seek further clarification and guidance. Ask to speak to a senior clinical advisor. Please do not book an appointment,   please do not come to surgery
  •  Alternatively, you can use the 111 coronavirus service .
  •  If you continue to have difficulty, please contact the local PHE department: PHE East Midlands Health Protection Team - 0344 2254 524 option 1. Find   your local health protection team .
  •  See why I cant come to the surgery below.

The best way to prevent infection is to avoid being exposed to the virus

Most of the following is good practice for everyone, to reduce infection risk in general

  • Wash your hands frequently with soap and water for at least 20 seconds each time or use an alcohol-based hand gel if your hands are not visibly dirty - download a poster on handwashing 
  •  Avoid touching your eyes, nose, and mouth with unwashed hands
  •  Avoid close contact with people who are sick
  •  Maintain at least 1 metre (3 feet) distance between yourself and other people
  •  Catch it, Bin it, Kill it - cover your cough or sneeze with a tissue (or your flexed elbow), then throw the tissue in a bin
  •  Clean and disinfect regularly touched objects and surfaces at home and work
  •  If you feel unwell, stay at home, do not attend work or school
  •  Do not go to the surgery, hospital or any other healthcare place without seeking advice first

WHY CAN I NOT COME TO THE SURGERY?

WE ARE NOT EQUIPPED TO HANDLE CORONAVIRUS

 Coronavirus is classed as an 'airborne high consequence infectious disease'.

 On January 30, 2020, the British government raised the risk level to moderate.

 On January 31, 2020, WHO declared coronavirus as a 'public health emergency of international concern'.

 On February 10, 2020, the British government declared coronavirus a 'serious and imminent threat to public health'.

 On March 3, 2020, NHS England declared coronavirus a level 4 incident - the highest level of emergency preparedness planning.

 On March 11, 2020, WHO declared the coronavirus outbreak a pandemic.

 On March 12, 2020, the British government raised the risk level to high and described the outbreak as the 'worst public health crisis for a generation'.

 By turning up at surgery, you risk the surgery being placed into a state of lockdown and you will be putting yourself and others at risk. This cannot be stressed enough!

 PLEASE DO NOT BOOK AN APPOINTMENT WITH US.

 PLEASE DO NOT COME TO SURGERY.

 PLEASE USE THE 111 CORONAVIRUS SERVICE  (OR RING 111  if no online access).


Welcome to Ravenswood Medical Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.


econsult


My Care Record enables health and care professionals directly involved in your care to access information about you. 
Click here for more information. 


Flu Campaign 2019/2020

If you missed our flu clinics please telephone reception to book an appointment to have your flu vaccination.

Flu vaccinations are available ONLY for the following patients:-

  • All patients who are aged 65 years or older
  • All children aged 2 to 3 years
  • Patients over the age of 6 months who suffer from any of the following conditions – Diabetes, Stroke, Heart Disease, Kidney Disease, Chronic Liver Disease, Chronic Respiratory problems including Asthma, which requires regular medication and patients whose immune system is weakened by disease or treatment and pregnant women.
  • The vaccine is also available to carers of any of the above patients.
  • Patients eligible for a flu vaccination between the ages of 6 months and 18 years will be offered the nasal spray Fluenz.

Click Here to log on to your personal profile. You can book, cancel your appointments, order prescriptions and update your information using this link. Your medical summary can also be viewed using this link.    



We would appreciate it if you would take a few minutes to complete our friends and family test. Please click below to start the test. Thank you

click here to take test

click here for January 2020 survey results


                          

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(Site updated 03/04/2020)
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