We always try to give you the best services possible, but there may be times when you feel this has not happened.

Ravenswood Medical Practice Complaints Procedure

This leaflet explains what to do if you have a complaint about the services that we provide for you. If you make a complaint about our services, we will ensure your care is not affected.

We hope you will use this procedure to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. However, we are not able to deal with questions of legal liability or compensation. If you wish to make a verbal complaint, please tell somebody at the Reception Desk. It may be something we can explain or put right immediately.

If you would like to complain more formally, please email or write to our Practice Manager, who will take full details of your complaint and decide how best to undertake the investigation.

Thank you