Welcome to Ravenswood Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We are sad to announce Val Southgate one of our Nurse Practitioners will be leaving the Practice on 27th April.
We are pleased to announce Dr Camilla McLuckie is now a partner at Ravenswood Medical Practice.
Dr S Annon will be joing the practice on 11th April.
We are sad to say goodbye to Dr R Frankenberg and Dr P Outtridge.
Usual GP (Named Accountable GP)
All regular patients at the Ravenswood Medical Practice are allocated a “Usual GP”. This is the named accountable general practitioner who is responsible for your overall care at the practice.
If you are a registered patient, but are unsure who your usual GP is, you should contact your surgery.
If you wish to change your usual GP, please contact us, putting your request in writing. If you have a preference as to which GP you would prefer, the practice will make reasonable efforts to accommodate this request. However, this may not always be possible and we may have to assign a different GP.
Dr Frankenberg has now left the practice and therefore all patients that were allocated to Dr Frankenberg will be re-allocated a "Usual GP" at the practice.
PALS and Complaints for Community Services have now transferred to the Ipswich Hospital (IHT), West Suffolk Hospital (WSH) and Suffolk GP Federation.
Should you need to refer patients to the PALS teams please direct them to the following:
IHT – 0800 328 7624
WSH – 0800 917 9673
GP Fed- 0800 389 6819
Patients do have the option to contact PALS and Complaints at the CCGs on the following existing number:
IESCCG and WSCCG – 0800 389 6819
General issues/enquiries can be directed to the CCC on 0300 123 24 25
Your online directory of community information, local clubs, voluntary organisations, schools, childcare providers, adult care and wellbeing services.
**Important changes about our appointment system**
Patient First Appointment System
I would like to explain some changes we are making in our Patient First appointment system.
Since the introduction of this system, there has been a big improvement in the availability of appointments for our patients. However, there are some more changes that can be made to the system that we think will improve the service for our patients, but which will also make the service more manageable for our clinicians.
As you are probably aware, the demand for GP appointments keeps increasing in the United Kingdom year on year with no increase in the number of general practitioners to cope with this extra workload. This is the main reason why the traditional appointment system, where patients could book ahead, became untenable.
The new system does allow us to see people quickly when they most need to be seen, but there are some days when the demand for appointments exceeds our ability to provide all those that are needed. We will, therefore, be introducing a cap on the number of contacts each clinician can take during a day because we have found that taking more than this level is unsafe both for patients and, in the long run, unsustainable for the clinicians.
It is, therefore, possible that if you telephone on a particular day you may be asked to phone back on another day if our capacity for that day has been reached. If your problem is of an urgent nature we will, of course, accommodate you as normal.
To increase your chances of being seen on a particular day, it is recommended that you phone in the morning as we are then much more likely to be able to see you that day. The point at which our capacity to accept routine phone calls will vary according to the particular demand on that day and also the number of clinicians that we have available.
Inevitably, on some days, some doctors’ capacity will be reached before other doctors’ and if you particularly want to speak to a specific doctor you may be asked to phone back the next day that that doctor is available. It is better and more efficient if you try to discuss matters with the doctor who is looking after you, rather than speaking to another, unless it is urgent.
We are working hard to improve the speed at which we telephone people back however you are more likely to be called back quickly if your problem seems to be urgent or important and it is, therefore, helpful if you can give the receptionist an outline of what the problem is when you telephone
If, for instance, you are phoning about a result or a review of your medication, it is more likely that the clinician will call you back later in the day when all the urgent telephone calls have been dealt with.
Some tips for making our service more efficient:
- We get a fairly large number of calls from patients enquiring about test results that have been requested by hospital specialists. The results of these tests always go back to the person who ordered the test, i.e. the hospital specialist, and they do not come to us as a matter of routine. Therefore, if you have a query about a hospital test, e.g. scan or x-ray, you should telephone the hospital consultant’s secretary in the first instance.
- If you receive a letter from the hospital requesting that you contact your GP to collect medication or to discuss a result, please be aware that we may not have yet received or processed the letter from the hospital. It is, therefore, always worth waiting a few days before you contact us.
- Please be aware that if you regularly see a GP, but develop a new illness, e.g. sore throat, cough, earache, etc., this problem could be readily dealt with by one of our nurse practitioners who specialise in this type of illness. They are fully trained and experienced in dealing with these types of conditions and are able to prescribe, as well as refer on for further tests. You may find that your GP might make an appointment with a nurse practitioner if they feel this is more appropriate for you.
Dr H M Lloyd MB BS MRCP MRCGP
Who can see my health record?
To treat you safely and well, it is important that professionals you see can access your health record.
Only by letting your GP surgery know it is ok will your notes be available to be seen by other professionals such as hospital clinicians, paramedics or district nurses that are involved in your care.
How do I make my record available to health professionals?
Simple. Complete this form and hand it into your GP surgery. There are two ways that this sharing can happen and it’s important you understand what they are so you can make the right decision for you.
Click here for Child Winter Safety Newsletter - November 2017
Breast Cancer Screening in Suffolk is part of the NHS Cancer Screening Programmes.
Breast Screening in Suffolk is provided by Ipswich Hospital for the residents of East Suffolk
To get the most from the breast screening programme it is important that women attend for screening when they receive their personal invitation. It is also important that they tell their doctor whenever they move, this ensures that the invitation letters go to the correct address.
The uptake for Ravenswood Medical Practice between 2016/17 was 74%
The average uptake for East Suffolk was 78%
The national minimum standard is 70%
Women >70 may request screening 3 yearly. Most women will be invited for their first screen between the ages of 50 and 51 and then be will be recalled within 36 months for their subsequent screens.
For more information on either breast screening or cervical screening go to www.cancerscreening.nhs.uk
Wheelchair Weighing Service
Leading lives is committed to working in partnership with organisations throughout Suffolk in "Promoting Community Health and Wellbeing"
As part of this, Leading Lives has Wheelchair Weighing Scales in 3 major Suffolk towns, so that wheelchair uses have the ability to weigh themselves.
FREE TO USE
(Booking required in advance)
Your nearest location is: RUSHMERE COMMUNITY HUB, Humber Doucy Lane, Ipswich, Suffolk, IP4 3PD.
Monday-Friday 9am-4pm, appointments only 01473 720488
Web: www.LeadingLives.org.uk Email: email@example.com
Click Here to log on to your personal profile. You can book, cancel your appointments, order prescriptions and update your information using this link. Your medical summary can also be viewed using this link.
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NHS ZERO TOLERANCE POLICY
Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.
There is a NHS Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.
Patients and members of the public who are abusive or threatening towards our staff may be asked to leave. It may sometimes be necessary for the police to be called and for patients to be removed from our list.
(Site updated 18/04/2018)